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Development of a Scalable Car Services Marketplace Platform with Mobile Optimization
  1. case
  2. Development of a Scalable Car Services Marketplace Platform with Mobile Optimization

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Development of a Scalable Car Services Marketplace Platform with Mobile Optimization

celadonsoft.com
Automotive
eCommerce
Information technology

Challenges in Automotive Service Marketplace Development

Existing automotive service providers face difficulties attracting new customers through traditional channels, while car owners struggle to find reliable repair services efficiently. Technical challenges include database complexity for vehicle-specific services, payment integration risks, and creating a seamless cross-device user experience.

About the Client

A UAE-based company connecting car owners with repair shops through digital marketplace solutions

Strategic Development Goals

  • Create a unified marketplace connecting 4 user roles (guests, registered users, repair shops, admins)
  • Develop mobile-optimized platform following 80% mobile traffic discovery
  • Implement dynamic service pricing based on vehicle configuration/mileage
  • Establish secure split-payment system with admin commission management
  • Build intuitive UI/UX with comprehensive service history tracking

Core System Capabilities

  • Role-based access with differentiated dashboards
  • Vehicle-specific service recommendations
  • Real-time appointment scheduling with calendar integration
  • Secure payment gateway with split-transaction capability
  • Service history tracking and review system
  • Multi-channel notification system (SMS/Email/In-app)
  • Admin analytics dashboard for marketplace oversight

Technology Stack Requirements

Strapi
PostgreSQL
React
Digital Ocean

Critical System Integrations

  • Payment gateway integration (Stripe/PayPal)
  • SMS notification service (Twilio)
  • Email service provider (SendGrid)
  • Vehicle database API integration

System Quality Attributes

  • High-availability architecture (99.9% uptime)
  • Scalable infrastructure for concurrent users
  • Cross-browser/device compatibility
  • Data encryption and compliance (GDPR)
  • Real-time transaction processing (<2s response time)

Anticipated Business Outcomes

Projected 300% increase in repair shop customer acquisition through digital visibility, 40% reduction in service booking time for users, and 25% revenue growth from platform commission fees. Mobile optimization expected to capture 80%+ market share in UAE's automotive services sector.

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