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Development of a Scalable Business Intelligence Platform for Unified Logistics Data Management
  1. case
  2. Development of a Scalable Business Intelligence Platform for Unified Logistics Data Management

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Development of a Scalable Business Intelligence Platform for Unified Logistics Data Management

trigent.com
Logistics
Transportation
Freight Management

Challenges with Disparate Data Systems and Manual Reporting Processes

The client operates multiple on-premises and cloud-based systems generating fragmented transactional data. Manual reporting processes, data silos, and inconsistent insights lead to operational inefficiencies, revenue loss, and delayed decision-making. Executives and managers require a unified, real-time data source to improve forecasting, sales planning, and operational agility.

About the Client

A 20+ year-old asset-based third-party logistics provider offering brokerage, freight management, and dedicated fleet services across North America.

Key Goals for Business Intelligence Modernization

  • Eliminate data silos by creating a centralized 'single source of truth' for all logistics operations
  • Automate reporting workflows to reduce manual effort and errors
  • Enable role-based access to interactive dashboards for real-time decision-making
  • Improve sales forecasting accuracy through advanced analytics and KPI tracking
  • Enhance scalability to support cross-border logistics operations in North America

Core System Capabilities

  • Multi-source data integration (on-premises, cloud, flat files)
  • Automated ETL pipelines for real-time data updates
  • Centralized data mart with cleansing/validation capabilities
  • Role-based dashboards for executives, sales teams, and operations managers
  • Interactive scorecards for carrier and salesperson performance tracking
  • Mobile-accessible reporting tools with ad-hoc analysis capabilities

Technology Stack Requirements

Business Intelligence (BI) platforms (e.g., Power BI, Tableau)
Cloud integration APIs (Salesforce, BlueGrace)
On-premises system connectors (McLeod TMS, ShoreTel VoIP)
Data warehousing solutions (Snowflake, Amazon Redshift)
ETL tools (Informatica, Talend)

System Integration Needs

  • McLeod TMS Systems
  • Salesforce CRM
  • BlueGrace Logistics Network
  • EFS Payment Systems
  • PeopleNet Telematics
  • ShoreTel VoIP Communications

Operational Requirements

  • High scalability to handle 100,000+ monthly shipments
  • Data security with role-based access controls
  • 99.9% system uptime for critical reporting functions
  • Sub-second query response times for dashboard visualizations
  • Automated data validation and error-handling mechanisms

Expected Business Impact of Unified Data Management

The solution will reduce manual reporting efforts by 70%, improve data accuracy for sales forecasting, and enable proactive decision-making through real-time operational insights. By centralizing logistics data, the client will achieve 40% greater operational efficiency and enhanced cross-functional collaboration between sales, operations, and executive teams.

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