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Development of a Scalable B2B Web Portal for Medical Rehabilitation Equipment Order Automation

wezom

Medical

Manufacturing

Business services

Current Operational Challenges

Manual order processing via legacy systems causes delays, errors, and excessive administrative workload. Disconnected accounting and CRM systems lead to inventory discrepancies and poor customer visibility. Complex organizational structure requires role-based access controls for multi-branch operations.

About the Client

A U.S.-based manufacturer of medical rehabilitation equipment seeking digital transformation of order management processes

Key Project Goals

Reduce order processing time by 40% through automation
Improve order accuracy by 34% via system integration
Enhance customer satisfaction through self-service portal features
Eliminate manual data entry through real-time system synchronization

Core System Capabilities

Interactive product catalog with filtering and search capabilities
Order history tracking with status visualization
Payment status dashboard with transaction history
Document management system for invoices and contracts
Role-based access control for multi-level organizational structure

Technology Stack Requirements

Laravel

React

OpenERP

Creatio CRM

System Integration Needs

Accounting system integration for financial data synchronization
CRM integration for customer relationship management
Inventory management system for real-time stock updates

Performance and Security Standards

Support for 10,000+ concurrent users
99.9% system uptime SLA
Role-based data encryption and access controls
Scalable architecture for future feature expansion

Expected Business Outcomes

Implementation of the B2B portal is projected to reduce operational costs by 40% through automation, decrease order processing errors by 34%, and improve customer satisfaction scores by 25%. The integrated system will enable real-time inventory visibility, streamline document workflows, and eliminate manual reconciliation tasks across departments.