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Development of a Scalable and Accessible Design System for Government Digital Services
  1. case
  2. Development of a Scalable and Accessible Design System for Government Digital Services

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Development of a Scalable and Accessible Design System for Government Digital Services

oomphinc.com
Government
Non-profit
Education

Challenges in Government Digital Communication

The State of Rhode Island faced a fragmented digital ecosystem with outdated platforms, inconsistent content, and poor user experiences across 100+ agency websites. The pandemic exacerbated the need for rapid, centralized communication, but legacy systems hindered timely content updates, accessibility compliance, and cross-agency coordination. Performance issues, lack of mobile optimization, and non-standardized design practices further eroded public trust.

About the Client

A government entity seeking to modernize its digital infrastructure to improve public communication, accessibility, and operational efficiency across multiple agencies.

Key Goals for Digital Transformation

  • Create a unified, component-based design system to standardize visual identity and content delivery
  • Enable rapid provisioning of new agency websites within minutes
  • Ensure full compliance with WCAG AA/AAA accessibility standards
  • Improve website performance by 350% to enhance user experience
  • Implement centralized content management and notification systems
  • Support multilingual and mobile-first user experiences

Core System Capabilities

  • Modular design system with 5 customizable color themes (light/dark mode support)
  • Automated content migration tools for legacy data
  • Hierarchical content syndication framework
  • User preference engine (font sizing, language, display settings)
  • Real-time performance monitoring and optimization tools
  • Integrated analytics and user behavior tracking

Technology Stack Requirements

Drupal 10 with Site Factory
Cloudflare for security and CDN
Google Analytics 4
Hotjar for user experience analysis
LinkedIn and YouTube APIs for social integration

System Integration Needs

  • Existing government databases and content repositories
  • Third-party accessibility validation tools
  • Social media platforms for content distribution
  • Cybersecurity frameworks for compliance
  • Cloud hosting infrastructure

Operational Requirements

  • 99.9% system uptime with auto-scaling capabilities
  • Sub-1 second page load times for 90% of content
  • WCAG AAA accessibility compliance
  • Cross-browser compatibility (Chrome, Firefox, Safari, Edge)
  • Role-based access control for content authors

Expected Transformation Outcomes

Implementation of the design system will enable 15+ agencies to launch modernized websites within 8 months, achieving 34x performance improvements and 95%+ Lighthouse accessibility scores. The solution will reduce content deployment time by 70%, improve public trust through consistent information delivery, and ensure compliance with federal accessibility mandates while supporting crisis communication readiness.

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