Development of a Robust Medical Social Marketplace Platform with Integrated Communication and Booking Features

Medical

Identifying Key Challenges in Connecting Healthcare Providers and Patients through Digital Platforms

The client faces difficulties in establishing a reliable and cohesive digital platform that effectively bridges medical professionals and patients, compounded by existing technical debts, inconsistent documentation, and the need for enhanced communication and user engagement features.

About the Client

A medium-sized healthcare technology company aiming to connect medical professionals with patients through a comprehensive digital marketplace with social features.

Defining Clear Goals for a Next-Generation Healthcare Social Marketplace Platform

Successfully take over and stabilize an existing healthcare marketplace platform with legacy issues, ensuring all project assets are accessible.
Revamp and stabilize the platform by resolving inconsistencies across UI/UX designs, web, and mobile applications to provide a seamless user experience.
Implement new functionalities such as 'Quick Booking' and curated 'Top Picks' to increase user engagement and streamline appointment processes.
Enhance IT infrastructure to support scalable, secure, and high-performing web and mobile applications.
Achieve high-quality, bug-free releases confirmed through external quality assurance, increasing client trust and satisfaction.

Core Functional Requirements for a Healthcare Social and Booking Platform

User registration and profile management for healthcare providers and patients
Social features enabling community interaction and support
'Quick Booking' functionality for rapid appointment scheduling
Curated 'Top Picks' recommendations to improve user engagement
Secure chat and video call architecture for remote consultations
Synchronization of UI/UX across web and mobile applications to ensure consistency
Administrative dashboard for platform management and moderation

Preferred Technologies and Architectural Approaches for Development

Mobile development using Flutter for cross-platform iOS and Android compatibility

Web development leveraging modern frameworks with robust backend support

Use of scalable cloud infrastructure such as AWS

Implementation of secure and real-time communication protocols

External System Integrations Needed for Platform Functionality

Third-party communication APIs for chat and video calls
Payment processing gateways (if applicable)
External authentication providers for secure login
Data storage and backup solutions

Critical Non-Functional Requirements for Platform Performance and Security

High availability and scalability to handle increasing user loads
Data security and compliance with healthcare regulations (e.g., HIPAA)
System performance with minimal latency, supporting real-time features
User-friendly interface with intuitive UX designs
Transparent project management via tools like Jira and regular Slack communication

Expected Business Impact and Outcomes of the Healthcare Marketplace Platform

The platform is expected to significantly improve user engagement through new features like 'Quick Booking' and curated 'Top Picks', leading to increased appointment bookings and community interactions. By stabilizing and modernizing the infrastructure, the project aims to reduce technical debts, enhance reliability, and build trust with healthcare professionals and patients. The expected outcome includes a bug-free, high-performance platform that supports scalable growth and improved patient-provider connectivity.