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Development of a QR Code-Based Mobile Ordering and Loyalty Platform for Soba Restaurants

amela.tech

Food & Beverage

Hospitality & leisure

Retail

Operational Inefficiencies and Customer Retention Challenges

Customers faced long wait times for ordering and payment, lack of personalized engagement mechanisms, and inefficient order management during peak hours. The business required a scalable solution to differentiate itself from competitors while maintaining customer loyalty.

About the Client

A chain of restaurants specializing in Japanese noodle dishes seeking to enhance customer experience through digital innovation

Key Project Goals

Reduce in-restaurant ordering wait times by 70%
Implement personalized loyalty programs to increase repeat visits
Streamline order management through digital integration
Support 10,000+ concurrent users during peak hours
Enhance customer engagement through targeted promotions

Core System Functionalities

QR code scanning for instant menu access
Customizable order builder with dietary filters
Integrated payment gateway (credit card/PayPal)
Loyalty points tracking and redemption system
Personalized discount engine based on order history
Real-time order status notifications
Multi-language menu support

Technology Stack Requirements

Cloud-native architecture (AWS/Azure)

Progressive Web App (PWA) framework

Node.js backend with MongoDB

Firebase for real-time notifications

Stripe API for payments

System Integrations

Point-of-Sale (POS) system integration
Inventory management API
Customer Relationship Management (CRM) platform
Third-party delivery service APIs

Performance Criteria

99.9% uptime SLA
Sub-200ms response time for critical transactions
Horizontal scalability for traffic spikes
GDPR-compliant data handling
Multi-factor authentication

Expected Business Outcomes

Projected 40% reduction in customer wait times, 25% increase in repeat customer rate, and 30% improvement in order accuracy. The platform will support 200% YoY growth in digital orders while maintaining 98% system availability during peak dining hours.