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Development of a Patient-Centered Dental Payment and Provider Platform
  1. case
  2. Development of a Patient-Centered Dental Payment and Provider Platform

Development of a Patient-Centered Dental Payment and Provider Platform

simpalm.com
Dental
Medical
Insurance

Challenges in Traditional Dental Payment Systems and Provider-Patient Engagement

Traditional dental insurance often fails to cover many dental services, leading to unmet patient needs and reimbursement issues for providers. Patients struggle with unpredictable costs and limited provider options, while dental professionals face difficulties receiving timely payments and managing treatment histories through conventional insurance channels.

About the Client

A startup focused on transforming dental care access by creating a direct payment platform connecting patients and dental providers, reducing reliance on traditional insurance models.

Goals for a Streamlined Dental Payment and Provider Management Platform

  • Create a digital platform enabling uninsured patients to manage dental care payments directly.
  • Reduce dental care costs by facilitating pre-funded accounts for patients to pay providers without intermediary insurance claims.
  • Enable dental providers to manage patient treatments, verify credentials, and receive payments efficiently.
  • Implement a comprehensive administrative dashboard for oversight, payout management, and data tracking.
  • Achieve seamless, secure transactions via integrated payment gateways, improving cash flow for providers and transparency for patients.

Core Functionalities for the Dental Payment and Provider Platform

  • Patient account creation and management with secure login and profile editing.
  • Funding wallets through credit cards or ACH transfers, with options for one-time or subscription payments.
  • Provider registration with credential verification, profile setup, and ACH account management.
  • Search functionality for patients to find providers via location-based maps or listings.
  • Treatment management module for providers to log treatments, add procedures, and view treatment statuses.
  • Transaction history access for both patients and providers to track payments and treatments.
  • Administrative dashboard for overseeing user accounts, verifying treatment completion, processing payouts, and updating account balances.

Technology Stack and Platform Preferences

Web application built with HTML, PHP, MySQL
Secure payment integration with Stripe for ACH and credit card transactions
Responsive web design for desktop and mobile access

External System Integrations Needed

  • Stripe API for payments and ACH processing
  • HIPAA-compliant search methods for provider and patient data verification

Performance, Security, and Reliability Expectations

  • Data security compliance with HIPAA standards.
  • High system availability and uptime (>99%).
  • Responsive user interfaces compatible across devices and browsers.
  • Secure handling of payment information with encryption and PCI compliance.
  • Scalable architecture to support growth in user base and transaction volume.

Expected Business Benefits from the Platform Implementation

The platform aims to lower dental care costs for uninsured patients by providing transparent, direct payment options. It is projected to increase provider revenue by streamlining payment collection and reduce administrative overhead. The system could enable a significant shift away from traditional insurance reliance, improving access to dental services and enhancing provider-patient communication, with an anticipated increase in user engagement and treatment completion rates.

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