Development of a Multi-Stakeholder Vehicle Rental Web Application for Group Transportation

The client faces difficulties in providing a seamless, transparent booking experience for group travel, including event-specific rentals, flexible payment options, and tailored vehicle configurations. Operational inefficiencies and lack of an integrated digital platform hinder customer satisfaction and scalability, necessitating a comprehensive, scalable web-based solution.

A large-scale transportation company seeking to modernize its group travel booking system with a user-friendly online platform that supports multiple stakeholder views and customizable options.

• Develop a fully functional, multilingual online platform enabling users to book group transportation vehicles efficiently.
• Implement a flexible pricing model allowing reservations up to 48 hours before payment and providing real-time fare estimates.
• Enable personalized vehicle requests with configurable amenities and custom route planning.
• Create different user interface views tailored to end-users, operational staff, and administrators with role-specific functionalities.
• Migrate existing data and integrate the new platform into the client's enterprise infrastructure ensuring high standards of security and performance.
• Achieve improved operational efficiency, increased booking transparency, and higher customer satisfaction levels.

• Distinct user interfaces for customers, staff, and administrators, each with role-specific access to functionalities.
• Route and passenger count input with options to specify onboard amenities and vehicle customization.
• A booking system that allows reservations up to 48 hours prior to payment, with real-time fare forecasting.
• Ability to generate and send individual price quotes for non-standard routes and vehicle features, with direct staff contact for customization.
• Payment handling support, including immediate or delayed payment options.
• Migration of existing data to the new platform while maintaining data integrity and security.

• Mapping and routing APIs for route validation and fare calculation
• Payment gateways for transaction processing
• Customer relation management (CRM) and internal operational systems
• Potential vehicle fleet management systems

• System availability of 99.9% uptime
• Response times under 2 seconds for core functionalities
• Data encryption for sensitive information and secure user authentication
• Support for at least 1,000 concurrent users with scalability options

The implementation of the new platform is expected to significantly enhance booking efficiency, reduce operational costs, and improve customer satisfaction through transparent, flexible, and tailored group transportation options. It aims to enable scalable growth and better alignment with customer needs, mirroring the achieved improvements seen in similar transportation digital solutions.