Development of a Bilingual Native Mobile Food Ordering Application with POS Integration

The client operates a chain of quick-service restaurants facing limitations with existing software solutions, including reliability issues, limited localization support, and inefficient order processing. Their customer base demands a convenient, fast, and multilingual ordering experience via mobile devices. Additionally, integration with the internal POS systems is vital but challenged by existing infrastructure, impacting scalability and performance across multiple restaurant locations.

A regional Quick Service Restaurant chain with multiple outlets seeking to modernize their customer ordering experience and streamline restaurant operations.

• Rebuild the existing hybrid mobile application into reliable, native applications for iOS and Android to improve stability and performance.
• Implement bilingual support (e.g., English and Arabic) with proper right-to-left text handling for a seamless user experience.
• Enhance UX/UI based on modern standards and brand identity guidelines to increase user engagement and ease of use.
• Integrate the mobile apps with the internal POS system to enable real-time order tracking and streamlined order fulfillment.
• Introduce push notifications to inform customers about order status updates and promotional offers.
• Design the system for scalability to accommodate a growing number of restaurant locations and user traffic.

• Separate native apps for iOS and Android platforms to ensure optimized user experience.
• Multilingual support with proper RTL layout for Arabic language compatibility.
• Order tracking via push notifications, updating customers on order readiness and status.
• Promotional messaging functionality managed through the system's backend.
• User authentication and profile management for personalized experiences.
• Integration with existing POS systems for real-time order synchronization and fulfillment.
• Admin interface for managing menu items, promotions, and monitoring order activity.

• Restaurant POS systems for order processing and status synchronization
• Push notification services for customer communication
• Backend services for user authentication, menu management, and promotions

• System scalability to support increased traffic as the restaurant chain grows
• High reliability and uptime to ensure consistent order processing
• Security protocols to protect customer data and payment information
• Performance optimization for quick response times and smooth user experience
• Responsive design to support various device sizes and orientations

The new native mobile applications and integrated POS system are projected to significantly improve customer satisfaction through faster, more reliable service and enhanced multilingual support. The system is expected to increase order throughput, reduce system downtime, and support future expansion across new locations, thereby driving revenue growth and operational efficiency.