Development of a Multi-Platform Mobile Banking Application for Cooperative Financial Institutions

The client, a federation of cooperative banks operating on diverse core banking and internet banking platforms, faces challenges in providing a consistent, accessible, and feature-rich mobile banking experience to their customers. The varied technological infrastructure complicates development, deployment, and user engagement, especially with the need for rapid digital transformation to stay competitive and meet customer expectations during a period of increasing digital adoption.

A consortium of regional cooperative banks with a network of branches and digital assets seeking to enhance customer experience through a unified mobile banking platform.

• Deliver a unified, user-friendly mobile banking app accessible across all participating banks within a 6-month timeframe.
• Enable customers to access and manage current accounts, including FX and savings accounts, with transaction history filtering.
• Implement seamless intra-bank and interbank transfer capabilities, including instant transfers.
• Integrate advanced digital wallets and payment services such as Google Pay and Apple Pay.
• Provide comprehensive card management functionalities: activation, online limit adjustments, blocking/unblocking, and emergency card blocking.
• Incorporate innovative subscription and e-commerce linked services for managing linked cards and digital wallets.
• Support rapid iterative development using design sprints, focusing on high-quality UX and usability testing.
• Accelerate the client’s digital transformation and improve operational flexibility by developing an adaptable, scalable app architecture.

• Unified access to multi-bank accounts with real-time balance and transaction details.
• Transaction history reviewing and filtering by type, date, and amount.
• Internal and domestic interbank transfers, including instant transfer capabilities.
• Integration with third-party digital wallets (e.g., Google Pay, Apple Pay).
• Comprehensive card management: activation, online limits adjustment, remote blocking/unblocking, emergency blocking.
• Subscription management module for linked e-commerce cards and digital wallets.
• User authentication and secure access controls.
• User feedback collection and usability testing system for continuous improvement.

• Core banking systems for account data, transactions, and balances
• Payment gateways for digital wallet support
• Third-party payment services (e.g., payment card providers)
• Authentication providers for secure login
• Notification and messaging platforms

• High scalability to support over 200,000 active users
• Robust security protocols to ensure data privacy and secure transactions
• Performance benchmarks with at least 132,000 logins daily
• Reliable uptime and availability aligning with banking standards
• Responsive UX for optimal usability across devices

The successful implementation of the mobile banking platform is projected to significantly enhance customer engagement, with over 200,000 active users and more than 132 million logins expected within the first year. Transaction volumes could reach over 1.5 million monthly digital transactions, fostering increased customer satisfaction, operational efficiency, and accelerated digital transformation for the client. The project aims to position the client as a modern, innovative financial service provider capable of competing effectively in the digital age.