Development of a Multi-Platform Food Delivery Management System

The client faces inefficiencies in order processing, payment integration, real-time delivery tracking, and managing multiple user roles across customer, delivery personnel, and administrative staff, leading to suboptimal service quality and operational bottlenecks.

A mid-sized restaurant chain seeking to optimize its food delivery operations and improve customer experience through a dedicated mobile and web platform.

• Create a stable and user-friendly mobile app for customers to place and pay for orders effortlessly.
• Develop an administrative web platform for managing orders, menus, delivery routes, and roles.
• Implement robust payment gateway integration supporting local and international payment networks.
• Enable real-time GPS tracking of delivery personnel for optimized route management.
• Automate documentation processing with integration to local invoice services to streamline billing.
• Facilitate role-based access control and data filtering in the admin interface to enhance operational efficiency.
• Ensure high scalability, security, and performance to manage large user volumes and data loads.

• Customer mobile app with intuitive UI for browsing menus, placing orders, and payment processing.
• Delivery personnel app with GPS-powered real-time route tracking and in-app communication features.
• Admin web interface with role-dependent dashboards for order management, menu updates, delivery routing, and process control.
• Integration with local tax and invoice services for automated document handling and billing processing.
• Secure and seamless payment gateway integration supporting multiple payment methods, including credit cards and cash preferences.
• Dynamic data filtering and search in the admin panel for quick access to user and order data.
• Notification system for delivery updates and order status alerts.

• Local invoice and tax reporting services for automated documentation processing
• Global payment gateways supporting Visa, Mastercard, and other major networks
• Mapping service (e.g., Google Maps) for delivery route optimization
• Communication tools (e.g., in-app calling, messaging) for delivery coordination

• System should support high concurrency with minimal latency (target: < 2 seconds response time for critical features).
• Data security compliant with industry standards, including secure payment handling and role-based access control.
• System architecture should be scalable to handle a growing user base and data volume.
• High availability with 99.9% uptime guarantee.
• Multilingual support for English and local languages as needed.

This project aims to significantly enhance service quality and operational efficiency, leading to increased customer satisfaction and loyalty. Expected outcomes include a measurable increase in order volume, improved delivery times, and streamlined billing processes, ultimately boosting sales growth and creating new employment opportunities in delivery and administrative roles.