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Development of a Multifunctional Mobile Account Management App for Telecom Customers

miquido.com

Telecommunications

Mobile Development

Challenges in Customer Account Management

Play needed to address inefficiencies in traditional account management processes, requiring a secure, user-friendly mobile app to enable customers to manage transactions, check account details, and access activity history seamlessly across Android and iOS platforms.

About the Client

A Polish telecom giant seeking to enhance customer experience through a mobile-first account management solution.

Key Project Goals

Create a multifunctional mobile app for real-time account management
Implement secure payment and prepaid charging options
Enable effortless access to user activity history
Ensure scalability for concurrent user interactions

Core Functionalities and Features

Real-time transaction management
Account detail visibility (e.g., data usage, billing)
Secure payment gateway integration
Prepaid charging functionality
User activity history tracking
Cross-platform compatibility (Android/iOS)

Technology Stack

Kotlin

Swift 5

System Integrations

Payment gateway APIs
Backend CRM systems
User authentication services

Non-Functional Requirements

High security for financial transactions
Scalability to support millions of users
Low-latency response times for critical features
Compliance with data privacy regulations

Expected Business Impact

The app is projected to achieve over 1 million downloads, maintain a 4.7+ average rating on app stores, and significantly improve customer satisfaction by streamlining account management processes while reducing operational costs for the telecom provider.