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Existing outdated software failed to efficiently record, collect, and distribute tips across 216 locations. The system lacked compatibility with modern hardware, required manual processes for tip sharing, and couldn't integrate with current payout services, creating administrative burdens and potential revenue leakage.
National restaurant chain specializing in California-style pizza and craft beer with 216 locations across the US
Streamlined tip management across all locations, reduced administrative overhead by 70%, eliminated manual tip distribution errors, maintained operational continuity during hardware transition, and improved staff satisfaction through timely and accurate tip allocation.