Development of a Mobile-Optimized Internal Communications Platform with Salesforce Integration

The client faces complexities with their existing intranet system, causing inefficiencies in internal communication, limited mobile and cross-platform accessibility, and lack of customized communication channels tailored to departmental needs. These issues hinder employee engagement and knowledge sharing across the organization.

A mid-to-large size enterprise seeking to enhance internal communication, knowledge sharing, and company culture through a tailored internal app platform leveraging Salesforce.

• Transform the existing intranet into a seamlessly operating internal communication platform accessible via mobile devices and desktop operating systems.
• Implement multi-channel communication capabilities including email, chat, and calling features to facilitate effective team connectivity.
• Develop customizable mobile applications for iOS and Android platforms, configured and built through a dedicated desktop environment, to ensure tailored client-specific deployments.
• Integrate the platform with the organization's existing CRM system to streamline communication workflows.
• Enhance internal knowledge management and support a strong company culture by providing engaging internal communication tools.

• Multi-channel communication including email, chat, and voice calls
• Customized mobile app configuration and deployment for iOS and Android devices via a desktop app environment
• Shared app resources with client-specific customization capabilities
• Integration with CRM platforms for unified communication workflows
• Support for OSX and other desktop operating systems for app configuration and management

• CRM/Salesforce integration for unified communication and data sharing
• Email and chat service integrations as needed for multi-channel support
• Potential integration with internal knowledge repositories or portals

• Scalable architecture to support organizational growth
• High availability with minimal downtime
• Secure communication channels respecting company and data privacy policies
• Fast app configuration and deployment processes to ensure responsiveness

Implementing this internal communication platform is expected to significantly improve employee engagement, streamline communication workflows, and enhance knowledge sharing. The project aims to enable mobile and cross-platform access, resulting in increased internal communication efficiency and stronger company culture. Key impact metrics include reduced communication delays, higher platform adoption rates, and improved employee satisfaction.