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Development of a Mobile-First Virtual Veterinary Telehealth Platform with Triage System and Subscription Management

hiyield.co.uk

Health care

Information technology

Consumer products & services

Challenge in Delivering Contextual Veterinary Care

Existing digital platform failed to effectively triage pet health emergencies versus routine inquiries, lacked mobile-first user portal integration, and required improved conversion pathways for subscription-based services.

About the Client

Provider of on-demand veterinary telehealth services offering 24/7 access to pet care expertise through digital channels

Strategic Development Goals

Implement intelligent triage system for emergency vs routine pet care inquiries
Create seamless cross-device user experience for pet health portal
Increase subscription conversion rates through improved UX/UI
Establish scalable infrastructure for telehealth service delivery
Enhance customer retention through tiered subscription model

Core System Capabilities

AI-powered emergency assessment triage tool
Mobile-responsive pet health portal with dashboard
Video consultation scheduling system
Tiered subscription management with payment gateway
Content management system for pet health resources
Real-time chat functionality with veterinary professionals
Pet profile management with vaccination tracking

Technology Stack Requirements

WordPress

PHP

TailwindCSS

MariaDB

System Integration Needs

Payment processing gateway
Video conferencing API
SMS notification service
Email marketing platform
Analytics dashboard

Operational Requirements

100% mobile-responsive design
99.9% system uptime SLA
HIPAA-compliant data security
Sub-2 second page load times
Horizontal scalability for user growth

Projected Business Outcomes

Expected 3000+ subscriber growth within first year post-launch through improved user journey mapping, emergency triage conversion optimization, and enhanced mobile experience, with 25% increase in annual subscription uptake due to tiered pricing model.