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Development of a Mobile-First Loyalty Program Platform for Air Conditioning Installers

lizard.global

Manufacturing

Construction

Business services

Inefficiencies in Existing Loyalty Program Processes

Prior to the app, there was no dedicated platform to streamline the loyalty program. Installers faced manual, time-consuming processes for claim submissions via websites, while administrators dealt with error-prone manual categorization and review workflows, leading to delays and operational inefficiencies.

About the Client

A company specializing in air conditioning services, installations, and loyalty programs, focused on delivering solutions for customers and installers.

Project Goals for Digital Transformation

Develop a mobile-first platform to automate loyalty program workflows
Eliminate manual processes for installers and administrators
Enable real-time claim tracking and reward management
Improve user experience for both installers and admins
Enhance transparency and reduce processing errors

Core System Functionalities

Installer-facing claims submission portal
Real-time claim status tracking dashboard
Points-based rewards system with voucher redemption
Installer registration and onboarding workflow
Admin control panel for claim review, reward management, and data analytics

Technology Stack Preferences

React Native (mobile app development)

Node.js (backend services)

React.js (admin portal UI)

Cloud-based scalable architecture

System Integration Requirements

CRM system for installer data management
Payment gateway for reward voucher distribution
Notification services (SMS/email alerts)

Non-Functional Requirements

Scalability to support growing installer base
Data security and GDPR compliance
High availability (99.9% uptime)
Cross-platform compatibility (iOS/Android)

Expected Business Impact

The platform will reduce claim processing time by 70%, minimize administrative overhead, increase installer engagement through instant reward tracking, and provide actionable insights via analytics, establishing a benchmark for loyalty programs in the HVAC industry.