Development of a Mobile Traffic Incident Reporting and Data Integration Platform

The client faces delays and inconsistency in traffic accident reporting, leading to increased response times and incomplete data collection. Existing systems do not facilitate rapid or detailed field reporting, nor seamless integration with external agencies and insurance providers, impeding timely response and claims processing.

A regional public safety agency specializing in traffic incident management, with plans to expand nationwide and improve incident reporting efficiency.

• Reduce traffic accident response times by at least 40%.
• Enable field agents to quickly report accidents using a mobile-friendly interface, ensuring high data richness.
• Create a system for exporting reports compatible with external record databases.
• Facilitate secure, rapid sharing of incident data and documentation with insurance partners, enabling claims closure within weeks instead of months.
• Develop a scalable and high-performance web-based platform supporting both field and office personnel.

• Web and mobile interface for field agents using cellular-enabled devices for real-time accident reporting.
• Ability to create, edit, and access crash reports adhering to standardized procedures.
• Export functionality to integrate reports into external traffic record systems.
• A dashboard for insurance partners to securely review incident reports, including photos and documents, shortly after accident occurrence.
• Secure file storage and sharing, with integration to a third-party document management system.

• External traffic record database for report import/export
• Secure document sharing platform for incident photos and files
• Third-party APIs for insurance claim processing and verification

• System response time for incident reporting under 2 seconds
• Availability target of 99.9% uptime to support field operations
• Data security compliance, including encryption and access controls for sensitive incident data
• Scalability to support nationwide deployment

The new platform is expected to reduce traffic incident response times by over 40%, accelerate claims processing from months to weeks, and enhance the richness and accuracy of incident data collected in the field. This will improve overall safety responsiveness and foster stronger collaboration with insurance providers, leading to faster resolutions and increased operational efficiency.