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The current fare collection system relies on traditional tickets, which are inconvenient for passengers and inefficient for the organization. There is a need for a modern, convenient, and readily available mobile ticketing solution to improve customer experience, reduce operational costs, and streamline fare collection.
A large public transportation authority providing train and bus services across a major European region.
The successful implementation of this mobile ticketing application is expected to significantly improve customer satisfaction, reduce operational costs associated with ticket printing and distribution, and increase revenue through increased ticket sales. The app is anticipated to serve thousands of users daily and streamline the overall fare collection process, leading to a more efficient and modern public transportation system.