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Development of a Mobile Sales Enablement Application with Admin Management for Enhanced Client Engagement and Revenue Growth
  1. case
  2. Development of a Mobile Sales Enablement Application with Admin Management for Enhanced Client Engagement and Revenue Growth

Development of a Mobile Sales Enablement Application with Admin Management for Enhanced Client Engagement and Revenue Growth

rubicotech.com
Manufacturing
Consumer products & services

Identified Challenges in Sales Accessibility and Content Management for a Manufacturing Enterprise

The client faces limitations with their outdated, inaccessible mobile sales application, which is no longer available on major app stores due to evolving policies. This restricts onboarding of new sales personnel and hampers consistent access to critical product information. Reliance on printed materials results in inefficiencies and outdated content, impacting sales performance and brand messaging consistency.

About the Client

A mid-sized premium manufacturing company specializing in high-quality, durable products targeting a broad customer base, aiming to enhance its sales operations and brand consistency through digital tools.

Goals for Developing a Robust Mobile Sales and Content Management Platform

  • Create a modern, mobile-friendly application accessible on both iOS and Android devices to ensure seamless access for sales representatives.
  • Implement offline content download capabilities to provide continuous access in environments with limited or no internet connectivity.
  • Establish a web-based admin panel for easy content updates, management of product listings, and streamlined approval workflows.
  • Enable consistent distribution of marketing materials and product specifications to reinforce brand messaging.
  • Improve sales efficiency and team performance, aiming for measurable increases in revenue similar to previous benchmarks.
  • Ensure full compliance with security standards and pass rigorous security audits to safeguard sensitive product and client data.
  • Deliver the solution on a tight schedule aligned with major sales events to maximize immediate impact.

Core Functional Requirements for a Mobile Sales Support and Content Management System

  • Cross-platform mobile application built with a scalable, user-friendly framework for both iOS and Android devices.
  • Offline mode with content download capabilities, ensuring availability without internet connectivity.
  • Real-time content synchronization with a centralized backend system to ensure accuracy and consistency.
  • Web-based administrative dashboard for content management, including product listings, specifications, images, and marketing materials.
  • Role-based access controls to secure sensitive information and manage content approval workflows.
  • Automated notifications for content updates and system alerts to sales teams.
  • Analytics and reporting features to monitor content engagement and sales performance.

Preferred Technologies and Architectural Approaches for the System

React Native for cross-platform mobile app development
Node.js and Next.js for the backend admin panel and content management system
Cloud hosting solutions (e.g., AWS, Azure) for scalability and reliability
RESTful APIs or GraphQL for data communication between app and backend
Secure authentication protocols (OAuth 2.0, SSL) to ensure data security

Necessary System Integrations for a Unified Sales Platform

  • CRM systems to synchronize customer data and sales activities
  • Product information management (PIM) systems for content updates
  • Security audit and compliance tools to verify security adherence
  • Notification and messaging services for real-time updates

Non-Functional System Requirements for Performance, Security, and Scalability

  • Application must support at least 50 concurrent users initially, with scalability planned for growth
  • Content synchronization within 30 seconds of update deployment
  • Offline content download should be optimized for minimal storage impact
  • Strict adherence to security standards, passing security audits with no critical vulnerabilities
  • System uptime of 99.9% with robust disaster recovery protocols

Expected Business Outcomes and Strategic Benefits of the Sales Support Platform

The new mobile sales enablement and content management platform is projected to significantly enhance sales team efficiency, enabling quicker and more consistent access to critical product information. This will potentially lead to measurable increases in revenue, similar to previous case performance, with targeted improvements in content accuracy, brand messaging consistency, and operational workflow efficiency. Additionally, the system will support ongoing scalability and security, facilitating long-term strategic growth.

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