Development of a Mobile Issue Reporting System for Facility Management in Healthcare Settings

A comprehensive healthcare provider with numerous facilities and a vast vehicle fleet faces inefficiencies due to reliance on call center services for maintenance issue reporting. This approach results in delayed response times, incomplete issue descriptions, and increased workload on centralized support staff, hampering operational efficiency and timely issue resolution.

A large healthcare organization managing multiple facilities, staff, and assets across a metropolitan area, requiring efficient maintenance and issue reporting solutions.

• Implement a user-friendly mobile application enabling staff to quickly submit maintenance and service requests with detailed descriptions.
• Reduce the workload on centralized call centers by automating the direct transition of issues to the appropriate service or support departments.
• Improve accuracy and completeness of issue reports through structured input fields, including text descriptions, location selections, and photo uploads.
• Speed up issue resolution timeframes, leading to increased operational efficiency and cost savings.
• Enhance data collection for maintenance analytics and future facility planning.

• Text input field for detailed issue descriptions
• Facility and specific room selection via scrollable menus
• Attachment feature for photos or screenshots to illustrate issues
• Automated routing system that transfers requests directly to the appropriate maintenance or support department based on location and issue type
• User authentication mechanism for staff to securely submit requests
• Notification system to update staff on request status and resolution progress

• Facility management databases for location and asset details
• Support ticket or helpdesk systems for request management
• Notification and alert systems

• Application must handle high volume of requests with minimal latency
• Data security protocols to protect sensitive facility and personnel information
• Scalable architecture to support future expansion across additional sites or departments
• User-friendly interface optimized for quick data entry in a busy environment

By deploying an intuitive mobile issue reporting system, the organization expects to significantly reduce response times, decrease reliance on call centers, and improve the accuracy of maintenance requests. This is projected to enhance operational efficiency, save time and resources, and facilitate better maintenance analytics, ultimately supporting smoother facility operations and improved service delivery.