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Development of a Mobile Field Service Management Application for Fine Art Logistics
  1. case
  2. Development of a Mobile Field Service Management Application for Fine Art Logistics

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Development of a Mobile Field Service Management Application for Fine Art Logistics

trigent.com
Logistics
Art & antiques

Operational Inefficiencies Due to Manual Processes

Richard Wright Inc. currently relies heavily on manual processes for logistics and data handling, leading to inefficiencies, increased error risks, delayed deliveries, and poor communication between field and office teams. The lack of real-time tracking and task management hinders operational visibility and decision-making. Managing complex transportation processes with multiple approvals also contributes to bottlenecks.

About the Client

Richard Wright Inc. is a specialized fine art handling company providing secure transportation, packing, crating, storage, and delivery services for high-value artwork to museums, private collectors, and artists. They have a long-standing reputation for safe and reliable art handling.

Project Goals

  • Digitize and automate the entire art handling transportation process.
  • Improve real-time visibility of artwork location and status.
  • Streamline task assignment and delegation for field service personnel.
  • Enhance communication and coordination between office staff and field teams.
  • Reduce order payment cycles.
  • Improve quality control through detailed condition assessments and documentation.
  • Increase order fulfillment capacity.

System Functionality

  • Mobile application for field service personnel (iOS and Android).
  • Real-time tracking and location monitoring.
  • Digital condition assessment (35-40 parameters).
  • Image and video upload/storage for documenting artwork condition.
  • Workflow automation for approvals and task assignments.
  • Automated reporting and analytics.
  • Integration with existing CRM and accounting systems.
  • Secure data storage and access control.

Technology Stack

Mobile Development: React Native (for cross-platform compatibility)
Backend: Node.js with Express.js
Database: MongoDB (Cloud-native and scalable)
Cloud Platform: AWS or Azure
Mapping: Google Maps API or similar

External System Integrations

  • CRM System (e.g., Salesforce, HubSpot)
  • Accounting Software (e.g., QuickBooks, Xero)
  • Existing inventory management system (if applicable)

Non-Functional Requirements

  • Scalability to handle increasing transaction volumes.
  • High availability and reliability.
  • Data security and compliance (e.g., GDPR).
  • Performance: Fast response times on mobile devices.
  • User-friendly interface.

Expected Business Impact

The implementation of this application is expected to significantly improve Richard Wright Inc.'s operational efficiency by reducing manual data entry, streamlining workflows, improving communication, and providing real-time visibility into the transportation process. This is projected to result in a 12-week migration to a digital solution, an 80% reduction in order payment cycles, and a 10% increase in orders serviced within the first month. Improved quality control and enhanced customer satisfaction are also anticipated.

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