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Development of a Mobile Civic Engagement Platform

lizard.global

Government

Citizen Issue Reporting Inefficiency

The City of Greenhaven currently faces challenges with its existing citizen complaint process. Citizens find it difficult to report issues, lack visibility into the progress of their reports, and experience long resolution times. Current methods rely heavily on phone calls and paper forms, leading to administrative overhead and citizen frustration. A lack of transparency hinders community trust and responsiveness.

About the Client

A mid-sized city focused on improving citizen engagement and streamlining municipal service delivery.

Project Goals

Develop a mobile application that enables citizens to easily and anonymously report issues to the city council.
Provide a centralized platform for municipalities to efficiently manage and prioritize citizen complaints.
Increase transparency in the issue resolution process by providing citizens with real-time updates.
Improve citizen satisfaction with municipal services.
Enhance data-driven decision-making for city council regarding resource allocation and service improvements.

Functional Requirements

Anonymous issue submission with photo/video upload.
Issue categorization and location tagging.
Real-time issue tracking and status updates.
Municipality dashboard for issue management and prioritization.
Automated routing of issues to appropriate departments.
Multi-language support for diverse citizen populations.
Data analytics dashboard for city council to identify trends and resource needs.

Preferred Technologies

Native iOS and Android development

Cloud-based backend (AWS or Azure)

RESTful APIs

Database: PostgreSQL or similar

Data analytics platform (e.g., Tableau, Power BI)

Integrations Required

City Council GIS system (for location data)
Potentially existing CRM or citizen service platform (if applicable)

Key Non-Functional Requirements

Scalability to handle a large volume of users and issues.
High availability and reliability.
Robust security to protect citizen data.
Performance optimization for a seamless user experience.
Accessibility compliance (WCAG guidelines).

Expected Business Impact

The ActNow platform is expected to significantly improve citizen satisfaction, reduce administrative costs associated with complaint handling, increase transparency in municipal operations, and provide city council with data-driven insights to improve service delivery. By streamlining the issue reporting and resolution process, the city can foster a stronger relationship with its citizens and create a more responsive and engaged community.