Development of a Local Artisanal Gift E-Commerce Platform with Enhanced Delivery and Customization Features

The client seeks to empower small-scale local artisans by creating an online marketplace that showcases their products, offering seamless searchability, easy onboarding, and support for personalized gifting options. Key challenges include integration of local vendors, implementing a reliable same-day delivery system within the region, and enabling customized notes for gifts to enhance customer experience.

A regional retail business focusing on promoting and selling locally sourced artisanal products through a dedicated online platform.

• Simplify onboarding for small local vendors to list their products efficiently.
• Implement a comprehensive search and filtering system to facilitate easy product discovery by users.
• Develop an optimized, real-time delivery routing system capable of handling high-volume orders with included same-day delivery capabilities.
• Enable seamless customization of gift notes or messages with a preview feature before order confirmation.
• Provide real-time updates to customers on their delivery status to improve transparency and satisfaction.
• Support the promotion of local small businesses by increasing their online visibility and sales, aiming to improve delivery efficiency and customer engagement.

• Vendor onboarding system for small local artisans to register and list products.
• Search engine with filtering options to help customers locate products by category, vendor, or other attributes.
• Order placement module supporting selection of products, personalization of messages/notes, and delivery details.
• Robust delivery management system including route optimization to handle multiple deliveries efficiently.
• Real-time order tracking and status update notifications for customers.
• Gift note or message management with a message preview feature.
• Integration with regional delivery services and mapping APIs to facilitate same-day, free delivery within the region.

• Mapping and navigation APIs for route optimization and delivery tracking.
• Notification and messaging services for real-time customer updates.
• Vendor management and onboarding systems, if existing, or custom onboarding modules.
• Payment gateways for handling transactions securely.

• Scalability to support increasing vendor and customer base over time.
• High availability and reliability especially for real-time delivery updates.
• Data security and privacy compliant with regional regulations.
• Performance metrics including order processing latency less than 2 seconds and real-time updates latency under 1 second.
• User-friendly interface optimized for mobile usage.

The new platform aims to significantly enhance the visibility and sales of local artisans, with targets to increase online orders by 30-50% within the first year. The optimized delivery system will ensure high order fulfillment rates with same-day delivery, improving customer satisfaction and loyalty. The personalized gifting features will foster stronger customer engagement and support the growth of small regional businesses.