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SimpliFed required a scalable, secure telehealth platform to connect patients with lactation consultants while ensuring HIPAA, SOC 2, and GDPR compliance. Key challenges included implementing end-to-end encryption, building an automated patient-provider matching system, enabling low-latency video consultations, integrating with EHR systems like Athena, and ensuring system scalability amid growing user demand.
A healthtech startup providing virtual lactation consultation services connecting users with certified lactation consultants via secure video calls and personalized health insights.
The platform will enable 50% faster appointment scheduling, 90%+ patient satisfaction through secure virtual consultations, and instant access to patient records via EHR integration. Automated matching will reduce administrative overhead while maintaining strict regulatory compliance, supporting SimpliFed's growth to serve 10x more patients with reduced operational costs.