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Development of a Government Vendor Management SaaS Portal

essentialdesigns.net

Government

Business services

Information technology

Challenge in Government Procurement Processes

Government agencies and vendors lacked a centralized technology solution to efficiently connect and streamline procurement processes for infrastructure technical services, leading to fragmented communication, delayed approvals, and operational inefficiencies.

About the Client

A non-profit organization dedicated to improving municipal roads and infrastructure in Ontario, serving 417 municipal members and 18 First Nations members.

Key Goals for the SaaS Portal

Create a unified SaaS platform to connect government agencies with vendors
Streamline technical service approval workflows
Provide a single access point for vendors to submit services for review
Enhance transparency and confidence in agency-vendor interactions

Core System Functionalities

User authentication and role-based access control
Vendor profile creation and service catalog management
Service submission and multi-stage approval tracking
Searchable database of approved technical services
Reporting and analytics dashboard for procurement metrics

Technology Stack Preferences

Cloud-native SaaS architecture

Modern web frameworks (React/Angular for frontend, Node.js for backend)

Relational database (e.g., PostgreSQL)

RESTful API integration capabilities

System Integration Needs

Existing government procurement systems
Payment gateway for service fees
Geospatial data integration for infrastructure projects

Non-Functional Requirements

High availability (99.9% uptime SLA)
Enterprise-grade security and data encryption
Scalable infrastructure for 500+ concurrent users
WCAG 2.1 accessibility compliance
Multi-tenancy support for agency-specific configurations

Expected Business Impact

The portal will reduce procurement cycle times by 40%, increase vendor participation by 60%, and create $2M+ annual efficiency savings for member municipalities through standardized technical service approvals and centralized vendor management.