Development of a Food Safety and Meal Management System for Healthcare Facilities

Manual tracking methods for dietary requirements and food safety records are inefficient, prone to errors, and lack real-time communication capabilities. This hampers compliance and affects patient and resident satisfaction due to inconsistent information and delayed updates.

A large healthcare organization operating multiple hospitals and aged care facilities aiming to improve food safety compliance, meal ordering processes, and resident/patient satisfaction through digital solutions.

• Enhance food safety compliance through automated tracking and record-keeping.
• Streamline meal ordering processes tailored to individual dietary needs.
• Implement real-time communication and alert systems for staff and management.
• Achieve seamless integration with existing clinical care systems to ensure data consistency.
• Improve resident and patient satisfaction by providing real-time menu updates via digital displays.

• Mobile app designed for clinical and food service staff to interact effortlessly with dietary management and food safety data.
• Real-time dashboard providing live updates and alerts on safety compliance and meal preparation status.
• Seamless integration with major clinical care systems to synchronize resident data and dietary preferences.
• Live menu display accessible via TV app, showcasing current meal options to residents and staff.
• Automated record-keeping to ensure accurate documentation of safety checks and compliance activities.

• Major clinical care systems to synchronize patient and resident data
• Existing hospital or aged care management software for streamlined workflows
• Digital signage platforms for live menu display

• High scalability to support multiple facilities (e.g., over 300 sites)
• Performance metrics ensuring real-time responsiveness and minimal latency
• Data security and compliance with healthcare data regulations
• System reliability with uptime targets exceeding 99.9%

The implementation of the proposed system aims to improve food safety compliance, streamline meal management processes, and enhance resident and patient satisfaction. Target outcomes include supporting over 150,000 residents with tailored meal plans, achieving seamless integration with six major clinical systems, and expanding adoption to more than 300 healthcare facilities, thereby significantly reducing administrative burdens and improving nutritional and safety outcomes.