Unified Accessibility Platform with Seamless SSO Integration for Inclusive Community Support

The client faces the challenge of integrating three distinct digital platforms—the main web portal, community forum, and external marketplace—into a unified experience while ensuring seamless user navigation across them through Single Sign-On (SSO). Accessibility remains a critical priority, requiring adherence to best practices and integration of accessibility tools to serve a diverse user base effectively.

A large non-profit organization dedicated to empowering communities through accessible digital services and support platforms.

• Achieve seamless integration of multiple platforms with a unified Single Sign-On (SSO) experience to facilitate smooth user transitions.
• Design and develop a fully accessible platform leveraging accessibility tools and best practices to serve users with disabilities effectively.
• Increase user adoption and engagement metrics, targeting growth toward approximately 10,000 active users within the first three years.
• Continuously enhance user experience through feedback-driven improvements, including streamlining onboarding processes.
• Ensure platform scalability, security, and high performance to support widespread daily engagement.

• Platform Unification: Seamless transition and consistent user experience across web app, community forum, and external marketplace.
• Single Sign-On (SSO): Implement a secure authentication system enabling users to move across all services without reauthentication.
• Accessibility by Design: Incorporate accessibility tools like UserWay and follow best practices to ensure full accessibility for users with disabilities.
• User Feedback Integration: Incorporate mechanisms for community feedback to inform iterative updates, enhancing onboarding and overall usability.

• SSO authentication systems for unified login experience
• Community forum platform for user engagement
• External marketplace or resource repository for service offerings

• Platform must support at least 10,000 active users within three years.
• Ensure high system availability with 99.9% uptime.
• Maintain strict security standards to protect user data and privacy.
• Optimize for fast load times and smooth navigation, especially for users with disabilities.

The project aims to significantly enhance community engagement by providing an accessible, seamless digital environment, driving user adoption toward approximately 10,000 active users over three years. Continuous feedback-driven improvements are expected to increase overall user satisfaction and support the organization’s mission to empower diverse communities through inclusive technology.