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Scalable Digital Platform for Award Management, Ticketing, and Custom Web Content
  1. case
  2. Scalable Digital Platform for Award Management, Ticketing, and Custom Web Content

Scalable Digital Platform for Award Management, Ticketing, and Custom Web Content

stepinsight.com
Business services
Event management

Challenges Faced by Organizations in Managing Multi-Event Award Processes

Organizations offering multiple award programs and events face difficulties in managing award applications, event ticketing, and program-specific content across various editions and venues. Existing systems often lack scalability, centralized control, and customization capabilities, resulting in inefficient management and inconsistent participant experiences.

About the Client

A mid to large-sized organization managing multiple award programs and events, requiring centralized digital solutions for award applications, event ticketing, and dynamic content management

Goals for Developing an Integrated Award and Event Management Platform

  • Develop a scalable platform capable of handling over 10,000 applicants per event and scaling to additional programs
  • Centralize management of award applications, event ticketing, and content updates across multiple programs and venues
  • Simplify administrative workflows by providing a unified control interface for organizers
  • Enable dynamic, customizable user experiences for applicants and attendees
  • Implement participant portals for tracking submissions, purchasing tickets, and viewing results

Core Functional Specifications for the Award and Event Management System

  • Dynamic responsive forms for award applications, adaptable for each edition and jury review processes
  • Automated ticket sales and venue capacity management with attendee tracking
  • Custom website templates managed through a headless CMS, facilitating content updates such as countdowns or program details
  • Participant portal enabling candidates to monitor submissions, purchase tickets, and view results
  • Centralized dashboard for administrators to oversee forms, ticketing, venues, and content

Preferred Architectural and Technology Stack

Headless CMS for content management
Responsive web frameworks for seamless user experience
Scalable cloud infrastructure to support high volume of applicants and attendees

Essential External System Integrations

  • Payment gateways for ticket sales
  • Jury review and approval systems
  • Notification and communication platforms
  • Analytics tools for monitoring system performance and user engagement

Critical System Performance and Security Standards

  • System scalability to handle over 10,000 concurrent applicants and attendees per event
  • High system availability with 99.9% uptime
  • Data security compliance for personal and payment information
  • Responsive and accessible user interfaces across devices

Projected Business Benefits and Impact of the New Platform

The implementation of a centralized, scalable award and event management system is expected to streamline administrative processes, reduce manual workload, and increase participant engagement. The platform aims to reliably support multiple programs with over 10,000 applicants each, enhance user experience through dynamic content and portals, and facilitate expansion to new regions, ultimately driving growth and operational efficiency.

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