Development of a Flexible Multi-Tenant SaaS Benefits Management Platform

The client operates multiple benefits management solutions based on a legacy, monolithic platform that is resource-intensive, hard to manage, and offers limited customization for tenants. Time-to-market for new tenants exceeds six months, resulting in delayed onboarding, increased operational costs, and inflexibility in accommodating diverse client needs. Current architecture hampers scalability and efficient management of a growing customer base of over 50,000 tenants.

A large insurance provider offering benefits management solutions for a diverse client base, seeking scalable and customizable SaaS infrastructure.

• Design and implement a scalable, microservice-based SaaS architecture capable of supporting over 50,000 concurrent end-users daily.
• Migrate existing business logic and data from the legacy monolithic platform to the new microservice infrastructure to ensure continuity and data integrity.
• Reduce tenant onboarding time from over six months to a few weeks, enabling faster market entry for new clients.
• Enhance customization capabilities for existing tenants through configurable, shared components, minimizing resource expenditure and code duplication.
• Establish an automated testing and CI/CD pipeline to ensure reliable releases and continuous improvement.
• Train QA and development teams with automation expertise to maintain high quality standards.

• A scalable, microservice-based architecture supporting multitenancy with dynamic tenant configuration.
• Shared core functionality with customizable modules based on tenant-specific requirements.
• Automated onboarding process enabling rapid onboarding, configuration, and deployment of new tenants.
• Configurable UI components allowing quick customization without extensive backend development.
• Role-based access controls and security measures for tenant data privacy.
• CI/CD pipelines with automated testing to support continuous deployment and high reliability.
• Educational resources and step-by-step guides for QA automation and configuration management.

• Legacy data systems for migration of existing business logic
• Monitoring and logging solutions for system health
• Authentication and identity management services
• Tenant-specific configuration management tools

• Support concurrent access for over 50,000 end-users daily
• Reduce onboarding time for new tenants to less than four weeks
• Ensure system uptime and availability of 99.9%
• Maintain high data security and tenant data isolation
• Support rapid scaling with minimal downtime

The new microservice-based SaaS platform is projected to significantly enhance operational efficiency, reducing tenant onboarding time by up to 80%, lowering costs associated with onboarding and customization, and supporting scalable growth to serve over 50,000 tenants. Improved flexibility and automation will enable faster deployment of new features, higher customer satisfaction, and a more adaptable infrastructure capable of accommodating future business expansion.