Modernization of Field Service Management System with Microservices Architecture and Mobile App Development

The client’s existing platform and mobile application encounter scalability limitations due to an expanding user base and limited functionality. This leads to performance degradation, decreased customer satisfaction, and increased challenges in maintaining and developing the system, compounded by monolithic architecture, redundant service connections, and lack of documentation.

A mid-sized company providing home repair, plumbing, electrical, and HVAC services seeking to enhance operational efficiency and customer engagement through system modernization and mobile solutions.

• Redesign and modernize the existing system architecture to improve scalability, security, and maintainability.
• Develop a new mobile application tailored for subcontractors, enabling faster development, code reuse, and seamless scalability.
• Enhance system performance and operational visibility by implementing microservices architecture, separating authentication and request processing.
• Increase system responsiveness and customer engagement, leading to improved user satisfaction and support for future feature expansion.

• Separation of system services into dedicated authentication and request processing microservices.
• Comprehensive documentation to facilitate system maintenance, knowledge transfer, and future development.
• Integration with real-time GPS fleet tracking for accurate and timely contractor performance reports.
• Seamless synchronization with accounting systems such as QuickBooks and financial platforms for invoicing and quote management.
• Development of a mobile app with biometric login, job order management with filtering, integrated maps, detailed job information, and support for offline mode.
• Timesheet logging including travel and downtime details, linked to order statuses.

• GPS fleet tracking solution for real-time contractor performance data
• Accounting platforms (e.g., QuickBooks, financial management systems) for invoice and quote synchronization
• Mapping services for integrated technician location tracking

• System scalability to support a growing user base and increased data volume
• High performance with optimized request processing speeds
• Robust security measures including biometric login and secure data transmission
• Availability of offline mode to support field technicians without internet access
• Comprehensive documentation to ensure ease of maintenance and future development

The modernization is expected to significantly enhance system performance and scalability, reducing request processing times and improving customer satisfaction. The new mobile app will streamline field operations, increase technician productivity, and support offline functionality. Overall, these improvements aim to contribute to business growth, better resource utilization, and optimized contractor performance measurement.