Development of a Employee Self-Service Mobile Application to Streamline Internal HR and Benefits Communication

The organization faces a high volume of support calls from employees seeking information about benefits, policies, and documentation, leading to overburdened HR support channels and decreased efficiency. Existing internal processes lack a centralized, easily accessible platform for benefit details, frequently asked questions, and internal communications, hindering timely information dissemination and employee engagement.

A national religious organization with a sizable employee base seeking to improve internal communication and benefit access through digital solutions.

• Reduce the load on internal support channels by empowering employees with self-service access to information.
• Develop a mobile platform featuring comprehensive access to documentation, FAQs, and benefit information such as health, dental, disability, and insurance coverage.
• Facilitate quick and easy access to educational content including videos and tutorials.
• Implement search functionality to enable efficient retrieval of relevant information.
• Integrate social and community features to foster better internal engagement.
• Ensure the solution supports both iOS and Android devices via a hybrid development approach.
• Establish analytics for monitoring usage patterns and continual improvement.

• An FAQ section with searchable, categorized information relevant to employee needs.
• A self-service portal for accessing and downloading documentation related to benefits and policies.
• Embedded educational videos and tutorials for employee training and benefit understanding.
• Extended search functionality to quickly locate specific information within the app.
• A built-in social community feature to promote internal communication and engagement.
• Contact forms for direct communication with support teams.
• Analytics integration to monitor app usage and identify improvement areas.

• Internal document management systems for access to documentation
• Analytics platforms for user engagement tracking
• Communication tools for contact forms and support

• App performance optimized for quick load times and smooth interactions
• Data security compliance to protect sensitive employee information
• High availability and scalability to support growing user base
• Cross-platform compatibility for both iOS and Android devices

The initiative is expected to significantly decrease support call volumes by enabling employees to self-serve their benefit and policy inquiries, resulting in decreased operational costs. Improved access to information and educational resources will enhance employee engagement and satisfaction, while the analytics will support ongoing optimization of internal communication strategies.