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Development of a Digital Vehicle Recovery System for Enhanced Workflow and Customer Service

lizard.global

Automotive

Logistics

Transportation

Challenges in Digitizing Complex Processes

Van Eijck faced inefficiencies due to years of subpar development attempts to digitize their intricate workflows. The lack of a unified digital system resulted in operational inefficiencies, inadequate legal compliance with Dutch insurance requirements, and poor customer service during peak seasons like summer holidays.

About the Client

International car rescue company specializing in vehicle transport, storage, assistance, and replacement transport services with operations across the Netherlands.

Key Goals for the Vehicle Recovery System

Digitize and streamline complex workflows for task assignment and incident management
Ensure compliance with Dutch insurance legal requirements
Enhance real-time data collection and communication between field staff and offices
Improve customer experience through efficient service delivery

Core System Functionalities

Real-time task assignment to internal/external staff via a mobile app
Incident data collection from motorists (vehicle details, damage photos)
GPS-based accident tracking and location insights
Dashboard for workflow management and service control
Backend integration for customer service and technical support

Technology Stack Preferences

Mobile app development frameworks (e.g., React Native, Flutter)

Cloud-based backend infrastructure (e.g., AWS, Azure)

Real-time database solutions (e.g., Firebase)

System Integrations

Existing Van Eijck operational systems
Dutch insurance compliance databases
Third-party GPS and mapping services

Non-Functional Requirements

Scalability to handle seasonal traffic spikes (e.g., summer holidays)
Data security and GDPR compliance
High availability and fault tolerance for critical operations

Expected Business Impact

The Vehicle Recovery System will optimize internal workflows, reduce manual errors, ensure legal compliance with insurance regulations, and improve customer satisfaction through faster incident resolution. The digital platform will also enable better resource allocation during peak demand periods.