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Development of a Digital Platform for Cremation Services
  1. case
  2. Development of a Digital Platform for Cremation Services

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Development of a Digital Platform for Cremation Services

spiralscout.com
Consumer products & services

Challenges

Traditional funeral arrangements are complex, time-consuming, and often emotionally distressing for families. The lack of a streamlined, transparent, and readily accessible online solution creates significant pain points including overwhelming paperwork, manual processes, and a lack of real-time information. Handling diverse pricing based on location and service selection adds complexity for both the client and the provider.

About the Client

Evermore Cremations is a modern provider of cremation services aiming to offer a user-friendly online platform for families to manage arrangements, enhance transparency, and streamline administrative processes.

Objectives

  • Develop a user-friendly online platform for arranging cremation services.
  • Automate workflow management to reduce manual intervention and improve efficiency.
  • Implement dynamic pricing management based on location and service selections.
  • Integrate third-party services for secure payments, communication, and document signing.
  • Ensure a secure and legally compliant system for handling sensitive customer information and service arrangements.

Functional Requirements

  • Service catalog browsing and selection (urns, transportation, etc.)
  • Automated workflow tracking and notifications
  • Dynamic pricing calculation based on location and service options
  • Secure online payment processing
  • Document management and electronic signature capabilities
  • User account management
  • Admin dashboard for managing services, pricing, and customer data
  • Real-time status updates on arrangement progress

Preferred Technologies

PHP
React
Firebase
Snap
React/Redux
Typescript
Spiral Framework

Integrations Required

  • Stripe (for payment processing)
  • Document signing services (e.g., DocuSign, Adobe Sign)
  • Scheduling systems

Key Non-Functional Requirements

  • High scalability to handle increasing user volume
  • Secure data storage and transmission (HIPAA compliance)
  • Responsive design for optimal viewing on all devices
  • Reliable performance and uptime
  • Legal and regulatory compliance

Estimated Business Impact

This platform will enable Evermore Cremations to significantly improve operational efficiency, enhance customer satisfaction, and expand its market reach. By automating workflows and providing a seamless online experience, the platform is expected to reduce administrative overhead by 70%, increase user engagement, and establish Evermore Cremations as a leader in digital cremation services. Increased user adoption and streamlined processes are projected to contribute to substantial revenue growth.

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