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Development of a Dealer Portal with SAP Integration for Automotive Manufacturer
  1. case
  2. Development of a Dealer Portal with SAP Integration for Automotive Manufacturer

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Development of a Dealer Portal with SAP Integration for Automotive Manufacturer

tridhyatech.com
Automotive
Manufacturing
Consumer products & services

Challenges in Dealer Management and SAP Integration

The client faced inefficiencies in managing dealer requests, inventory, warranty claims, and manual processes. They required a unified portal with robust SAP integration for master data management, real-time data processing, and product visualization to streamline operations and reduce costs.

About the Client

A historic automotive company specializing in motorcycles, scooters, and electric bicycles, with a focus on innovation in electric mobility solutions.

Objectives for Dealer Portal Implementation

  • Streamline dealer-related processes through a centralized platform
  • Reduce maintenance and development costs via SAP integration
  • Improve user experience with real-time data updates
  • Enable accurate inventory and warranty management
  • Enhance dealer interactions through a unified interface

Core Functionalities and Features

  • SAP integration for order details and master data synchronization
  • Dealer and inventory management dashboards
  • Warranty eligibility checks and claims processing
  • Document management and workflow automation
  • Exploded view of products and accessories
  • Helpdesk and promotions management

Technologies for Implementation

Liferay
PostgreSQL

Critical System Integrations

  • SAP ERP (for order, vehicle master, warranty, and stock data)

Non-Functional Requirements

  • Scalability for growing dealer networks
  • High performance for real-time data processing
  • Security for sensitive business and customer data
  • Reliability for uninterrupted dealer access

Expected Business Impact of Dealer Portal Implementation

The portal will bridge communication gaps between the manufacturer and dealers, increase sales ROI through streamlined order and warranty management, and provide a centralized platform for efficient operations. Real-time data synchronization and automated workflows will reduce manual errors and operational costs.

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