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Development of a Customized eCommerce Website with Integrated Content Management System
  1. case
  2. Development of a Customized eCommerce Website with Integrated Content Management System

Development of a Customized eCommerce Website with Integrated Content Management System

emergentsoftware.net
eCommerce
Business services
Non-profit

Identified Challenges in Modernizing Online Presence and Streamlining E-Commerce Operations

The client’s existing digital platform is outdated, lacking a seamless online shopping experience, quick content updates, and integrated systems for order processing and distribution. They face difficulties in reaching a global audience efficiently, managing content updates, and providing a user-friendly purchasing process, which hampers their mission-driven growth and engagement with their audience.

About the Client

A mid-sized organization focusing on direct marketing and distribution of products to families and communities, seeking a scalable online platform to enhance their outreach and sales.

Key Goals for the New Digital Solution

  • Design and implement a modern, professional website that clearly communicates the organization’s mission and offerings.
  • Develop a simple, intuitive online purchasing experience for customers, including customized pricing, invoicing, and shipping label generation.
  • Integrate the eCommerce platform with existing backend systems for seamless order management and product catalog management.
  • Enable content management with a flexible CMS to allow quick updates, improved usability, and minimal frustration for internal teams.
  • Ensure high availability, security, and performance of the website through optimal hosting and monitoring solutions.
  • Support international outreach efforts through scalable design and multilingual capabilities as needed.
  • Train internal staff to independently manage and update website content and eCommerce features.

Core Functional and Technical Features for the Web Platform

  • Responsive website design with a clear user interface for both desktop and mobile devices.
  • Content management module for easy editing and publishing of articles, blogs, and informational pages.
  • Online shopping cart with simplified checkout process for diverse product offerings.
  • Custom eCommerce functionalities including tiered pricing, invoice generation, and automated shipping label creation.
  • Backend integration with existing order processing, product catalog, and marketing databases.
  • Hosting on a reliable cloud platform with 24/7 monitoring and support.
  • User training modules for staff to independently manage content updates and system configurations.

Technology Stack and Platform Preferences

Content Management System (CMS): Cloud-based, easy-to-maintain CMS platform
Hosting Platform: Cloud hosting with high uptime (e.g., Azure or equivalent)
Development Frameworks and Languages: Based on the CMS choice, supporting scalability and security

Necessary System Integrations for Seamless Operations

  • Custom eCommerce backend systems for order and inventory management
  • Marketing database or CRM systems for targeted outreach
  • Shipping and invoicing tools for automated label printing and invoice creation

Non-Functional System Requirements and Performance Metrics

  • System scalability to support increasing product catalog and user base
  • High performance with fast load times (under 3 seconds for key pages)
  • Robust security measures including data encryption and access controls
  • High availability with 99.9% uptime SLA
  • Regular monitoring and maintenance for optimal operation

Projected Business Impact and Benefits of the New System

The new website is expected to significantly enhance user experience, leading to increased engagement and sales. Improved content management will reduce internal workload and update times. The integrated systems will streamline order processing and shipping, reducing errors and fulfillment times. Overall, the project aims to boost outreach efficiency, support international growth, and provide a scalable platform that adapts to future needs.

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