Legacy System Migration and Continuous Modernization for Damage Claim Management Platform

The client’s existing custom-built damage claims management system has become increasingly layered and difficult to maintain, with the core application used extensively across the organization. The legacy platform’s complexity hampers effective management, scalability, and integration with modern cloud services, threatening business growth and operational efficiency.

A mid-sized insurance provider with a complex, legacy damage claims management system seeking modernization and scalability.

• Successfully migrate the entire legacy damage claims system to a modern, cloud-based infrastructure within a short timeframe.
• Stabilize and optimize the new platform to support ongoing business growth and user demand.
• Implement continuous development practices to enhance system usability, automation, and functionality.
• Reduce workflow inefficiencies and streamline processes such as invoicing and data uploads.
• Enhance user experience for field technicians and internal users through mobile-friendly interfaces and automation features.
• Establish a scalable architecture supporting incremental modernization via advanced cloud technologies.

• Modern login and dashboard interfaces that are user-friendly and mobileoptimized.
• A claims management dashboard providing detailed metadata, including author, creation date, and high-resolution file downloads.
• Automation of business workflows such as invoice processing and data tracking through automated trackers.
• Mobile-friendly application interface for field technicians to document and upload damage claims on-site.
• Support for managing uploaded customer data and attachments efficiently.
• A dedicated team focus for ongoing development, feature enhancements, and system optimization.

• Customer data and damage claim input sources
• High-resolution image and document storage services
• Invoicing and financial processing systems
• Authentication and user management systems

• System uptime of at least 99.9%
• Scalability to support increased claim volume without performance degradation
• Secure data handling compliant with industry standards
• Mobile responsiveness for field operations
• Data migration completion within 30 days

By migrating and modernizing the damage claims management platform, the client is expected to achieve a significant reduction in workflow inefficiencies, improved data management, and enhanced user experience. The scalable cloud infrastructure will support growth, enabling the organization to handle increased claim volumes seamlessly, with improved operational efficiency and potential revenue growth. The platform's automation features will also streamline processes, reducing manual effort and increasing accuracy.