Development of a Customer-Focused Service Booking Platform with Geolocation and Management Integration

The client seeks to develop a comprehensive web-based platform to facilitate direct customer bookings for repair and maintenance services, addressing the need for accurate location-based service targeting, streamlined management, and expanded market reach beyond existing B2B operations. Current limitations hinder customer engagement and operational efficiency.

A mid-sized company operating a service booking platform for repair and maintenance services, expanding into direct-to-consumer sales and requiring a scalable, user-friendly web application.

• Create a user-friendly, search engine optimized web application enabling end customers to book plumbing, electrical, appliance, and gas cooker repair services.
• Integrate with external postal code and mapping APIs to accurately determine customer locations for service dispatch.
• Develop an intuitive content management system to allow flexible service management and updates by administrative staff.
• Expand market reach by establishing a direct B2C sales channel, increasing customer engagement and revenue potential.
• Ensure platform scalability and performance to handle increased user traffic and bookings efficiently.

• Customer-facing service search with keyword and location-based filtering, optimized for search engines.
• Integration with postal code and mapping APIs for precise geolocation and service area validation.
• Booking functionality enabling end users to select services, view provider details, and confirm appointments.
• Admin panel via a customized CMS to create, modify, and organize services and manage provider information.
• Real-time notification system for service updates and appointment confirmations.
• User account system for customer profile management and booking history tracking.

• Postal code API for location verification
• Mapping API for geolocation and route optimization
• Payment gateway API for processing bookings

• Platform must handle at least 10,000 concurrent users
• System response times should not exceed 2 seconds under load
• Data security measures to protect user information, compliant with relevant standards
• Flexible architecture to support future feature enhancements and integration needs

The development of this platform aims to facilitate direct engagement with end consumers, enabling the client to transition from a B2B-only model to a B2C market presence. Expected outcomes include increased booking volume, improved operational efficiency, and enhanced customer satisfaction, ultimately contributing to business growth and market competitiveness.