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The client required a modern self-service portal to empower policyholders but faced challenges in (1) consolidating data from disparate backend systems (PAS, CRM, Ticket Management), (2) creating an intuitive user experience, and (3) enabling seamless policy management functionalities.
A trusted insurance leader with nationwide presence, committed to financial security, innovation, and ethical practices.
The portal will significantly improve customer satisfaction through 24/7 self-service access, reduce operational costs via automated policy management, and strengthen the client's digital leadership position in the insurance sector while maintaining strict regulatory compliance.