Development of a Custom Learning Management System with Automated Workflow and Role-Based Access

An expanding educational organization faces limitations with cost-effective but inflexible website builders that hinder automation, content management, user management, and timely technical support. The rigidity results in manual workflows, operational inefficiencies, and difficulty delivering evidence-based training methodologies securely and effectively to a growing user base of over 3,000 individuals, risking customer satisfaction and scalability.

A mid to large-sized educational or training organization offering evidence-based courses and certifications, serving both local and international clients, requiring scalable and customizable e-learning solutions.

• Develop a fully customized educational web platform that enhances user experience and operational efficiency.
• Implement comprehensive automation for user management, notifications, invoicing, and reporting processes.
• Support a multilevel user role and permission system to secure access to various content and administrative functionalities.
• Integrate secure payment gateways and automated invoicing for seamless transaction processing.
• Create a multimedia asset library supporting various file formats (videos, audio, images, documents) for diverse content delivery.
• Design a modern, intuitive UI/UX to facilitate ease of use for both trainers and participants.
• Ensure scalability and reliability to support future growth and increased concurrent user activity.

• Multilevel user roles and permissions with tailored access for visitors, managers, practitioners, and instructors.
• Dedicated portals for different user types enabling targeted content and management functionalities.
• Automated notifications system for alerts and updates without manual intervention.
• Automated invoicing and payment processing with integration to third-party payment services.
• A multimedia asset library supporting videos, audio files, images, text documents, and more.
• Modern UI/UX design ensuring ease of navigation and accessibility.
• Backend API processing business logic and data handling with scalable architecture.

• Payment gateways such as Stripe or equivalent for automated payments
• Accounting or invoicing systems like Xero
• Content storage services like Amazon S3
• Email management tools such as MailChimp

• Scalability to support future growth with minimal performance degradation
• High availability and reliability for continuous access
• Security mechanisms to ensure data privacy and secure transactions
• Efficient performance for real-time UI updates and multimedia streaming

The implementation aims to fully automate workflows, significantly reducing manual tasks, and increasing operational efficiency. The new platform is expected to support a user base exceeding 3,000 participants with improved satisfaction levels, enhanced content accessibility, and seamless transaction processing—delivering a modern, scalable solution that facilitates future growth and elevates the organization's educational offerings.