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Development of a Custom CMS with Meeting Booking Integration for Enhanced Client Engagement

amela.tech

Information technology

eCommerce

Business services

Challenges in Client Engagement and Meeting Management

Existing systems lack seamless integration between content management, client contact tracking, and meeting scheduling, resulting in operational inefficiencies and missed business opportunities.

About the Client

A mid-sized technology company specializing in content management solutions for enterprise clients

Goals for the New CMS Development

Create a unified platform combining content management with real-time meeting booking capabilities
Streamline client contact management through integrated CRM features
Improve user experience for both administrators and clients through intuitive interfaces
Enable seamless integration with existing calendar and communication tools

Core System Functionalities

Role-based user authentication and permissions
WYSIWYG content editing interface
Real-time meeting availability calendar
Client contact database with tagging
Automated calendar/email integration for meeting confirmations
Analytics dashboard for engagement tracking

Technology Stack Preferences

React.js

Node.js

MongoDB

GraphQL

External System Integrations

Google Calendar API
SendGrid Email API
CRM System (Salesforce)

System Quality Requirements

High-availability architecture
Role-based access control
Data encryption at rest and in transit
Mobile-responsive design
Load time under 2 seconds

Expected Business Impact

Anticipated 40% reduction in administrative overhead for meeting coordination, 25% increase in client conversion rates through streamlined booking process, and improved data security compliance with GDPR standards.