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Development of a Cross-Platform Venue Discovery Mobile Application for Hospitality Events
  1. case
  2. Development of a Cross-Platform Venue Discovery Mobile Application for Hospitality Events

Development of a Cross-Platform Venue Discovery Mobile Application for Hospitality Events

th-ey.com
Hospitality & leisure

Identifying Challenges in Venue Accessibility and Customer Engagement

The client faces difficulties providing users with quick, reliable access to venue information, live event updates, and booking options due to fragmented digital solutions and limited tech resources. Users often encounter challenges in discovering nearby pubs and restaurants, filtering options, and accessing real-time data, resulting in reduced customer satisfaction and engagement.

About the Client

A mid-sized hospitality company specializing in pub and restaurant venues, seeking to enhance customer engagement and ease of venue discovery through a mobile app.

Goals for Enhancing Venue Discovery and User Experience

  • Develop a mobile application enabling users to easily search and filter venue options based on location, ratings, and live events.
  • Implement a map-based interface displaying venue locations for intuitive browsing.
  • Integrate a venue rating and review system to assist users in making informed decisions.
  • Enable users to book reservations directly through the app.
  • Provide real-time information about live events at venues.
  • Create an administrative backend for efficient venue and user management.
  • Maintain development within a constrained budget while utilizing cost-effective technologies.

Core Functional Features for Venue Discovery and Engagement

  • Easy Searching and Filtering system for venues based on location, ratings, and event types.
  • Map interface displaying nearby venues with location markers.
  • Venue Rating and Review System for user feedback and rankings.
  • Booking system integrated within the app to facilitate reservations.
  • Live Events Information module providing real-time updates on venue events.
  • Admin panel for venue and user management, including content moderation and data oversight.

Preferred Technologies for Cross-Platform Mobile Development and Cloud Backend

React Native for cross-platform mobile app development
AWS Cloud services for hosting backend and admin panel

Necessary External System Integrations

  • Mapping service (e.g., Mapbox or Google Maps API) for venue visualization
  • Real-time data feeds for live event updates
  • Booking and reservation management APIs
  • User review and rating platform integration

Critical Non-Functional System Requirements

  • Application performance optimized for fast load times across devices
  • Scalable architecture to handle increasing user base
  • Data security, especially for user information and bookings
  • Responsive design for seamless user experience on various devices
  • Cost-efficient development adhering to tight budget constraints

Projected Business Outcomes and Value of the Venue Discovery App

The new mobile application is expected to significantly improve user engagement by providing easy access to venue information, real-time updates, and reservation capabilities. Anticipated outcomes include increased booking rates, higher venue visibility, and enhanced customer satisfaction, with the potential to boost revenue and market presence within the hospitality sector.

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