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Development of a Cross-Platform Parcel Delivery Management Application

supercharge.io

Logistics

eCommerce

Challenges in Meeting Evolving Customer Expectations

GLS Hungary faced challenges in adapting to changing customer preferences for convenience, transparency, and real-time tracking. Customers increasingly desired flexible delivery options, easy parcel location, and proactive communication regarding their shipments. Existing systems lacked a user-friendly digital solution capable of meeting these demands, impacting customer satisfaction and potentially hindering market competitiveness.

About the Client

GLS Hungary is a leading parcel delivery service provider committed to providing high-quality and customer-centric delivery solutions across Hungary and aiming for expansion in Central and Eastern European markets.

Project Goals

Enhance customer experience through a user-friendly and reliable mobile application.
Increase customer satisfaction by providing real-time parcel tracking and proactive communication.
Improve operational efficiency through streamlined parcel management processes.
Reduce customer service inquiries related to parcel status and location.
Increase customer loyalty and retention through a convenient and transparent delivery experience.

Core Application Functionality

Real-time parcel tracking with detailed status updates.
Multiple email address support for order tracking.
Parcel locker and shop location finder with images and descriptions.
Push notifications for parcel status changes and delivery instructions.
In-app delivery rating system for feedback collection.
User profile management
Web admin portal for content and user management.

Technology Stack

Kotlin Multiplatform

Swift

React

Azure Active Directory B2C

External System Integrations

GLS internal tracking systems
Payment gateway (for future integration)
Mapping service API (for locker/shop location)
Notification service (for push notifications)

Non-Functional Requirements

Scalability to support a large user base.
High performance and responsiveness.
Security to protect user data.
Cross-platform compatibility (iOS and Android).
Reliability and availability.

Expected Business Impact

The development of this application is expected to significantly improve GLS Hungary's market position, enhance customer loyalty, reduce operational costs associated with customer service, and facilitate future service expansion (e.g., integrated payments, GPS tracking, C2C shipping). The application is projected to reach millions of users in the Central and Eastern European markets, solidifying GLS's role as a market leader.