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Development of a Cross-Platform Mobile Travel Agency Application with Enhanced Features

wezom

Hospitality & leisure

eCommerce

Information technology

Challenges in Digital Transformation for Travel Services

Kaztour required a mobile solution to streamline tour bookings, integrate with existing backend systems, and offer modern features like part payments and real-time geolocation. The lack of a digital platform hindered customer engagement and operational efficiency.

About the Client

A leading tour operator in Kazakhstan providing travel services to over 40,000 clients, seeking digital transformation through a mobile application.

Primary Project Objectives

Create a cross-platform mobile app for Android and iOS
Design intuitive UI/UX for seamless user experience
Integrate backend API with payment systems and geolocation tools
Enable user profiles for personalized bookings
Implement part-payment options with partner banks

Core Functionalities and Key Features

Cross-platform mobile app with responsive design
Comprehensive tour search and filtering
User profile creation with passport details storage
Multi-bank part-payment and credit options
Add-on services (insurance, PCR testing, transfers)
Future cashback and price-tracking mechanisms

Technology Stack Preferences

Cross-platform mobile development frameworks (React Native/Flutter)

Backend API integration tools

Secure payment gateway solutions

Geolocation and mapping APIs

External System Integrations

Backend API for tour data and bookings
Online payment gateways
Geolocation and mapping services
Partner bank APIs for installment payments

Non-Functional Requirements

Scalability to support 100,000+ concurrent users
Sub-2-second page load times
PCI-DSS compliance for payment security
99.9% system uptime SLA

Expected Business Impact of Mobile App Implementation

Achieve 50,000+ app downloads within 12 months, increase online booking conversion rates by 40%, reduce manual booking overhead by 60%, and expand market share through innovative features like dynamic pricing and cashback rewards.