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Development of a Cross-Platform Mobile Application for Virtual Concierge Services in Hospitality

sombrainc.com

Hospitality & leisure

Advertising & marketing

Problem Statement

The client required a scalable, user-friendly mobile application to streamline virtual concierge services across diverse hospitality properties, addressing inefficiencies in manual service delivery and fragmented guest communication.

About the Client

A San Diego-based marketing and advertising company specializing in virtual concierge services for hospitality properties nationwide.

Project Objectives

Design and deploy a cross-platform mobile application (iOS/Android) for seamless guest interaction
Integrate real-time service request management and personalized recommendations
Ensure compliance with hospitality industry standards and data security regulations
Accelerate time-to-market with end-to-end development support

Functional Requirements

User authentication and profile management
Service booking and reservation system
Real-time messaging/chat functionality
Personalized service recommendations
Integration with property management systems

Preferred Technologies

React Native

Flutter

Firebase

AWS

Integrations Required

Property Management Systems (PMS)
Payment gateways (Stripe/PayPal)
Third-party service APIs (e.g., restaurant reservations, event bookings)
CRM platforms for guest data management

Key Non-Functional Requirements

High availability and scalability for peak hospitality seasons
Low-latency real-time communication features
End-to-end encryption for guest data privacy
Compliance with GDPR and CCPA regulations

Estimated Business Impact

The solution is expected to enhance guest satisfaction through streamlined service delivery, reduce operational overhead for hospitality staff, and position the client as a leader in tech-driven concierge services, directly contributing to accelerated revenue growth and market expansion.