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Development of a Cross-Platform Mobile Application for Facility Management Service Requests

innokrea.com

Business services

Retail

Inefficient Defect Reporting and Management Process

Existing service request management relied on desktop platforms, creating delays in defect reporting and reducing operational efficiency. Customers required immediate mobile access to report technical faults and track resolution progress in real-time while maintaining seamless communication channels with service providers.

About the Client

International provider of comprehensive Facility Management services specializing in technical maintenance and lifecycle optimization for retail chains

Digital Transformation Goals

Implement mobile-first defect reporting capabilities
Establish real-time service request tracking
Enhance customer-service provider communication channels
Reduce service resolution cycle times by 50%
Achieve 500+ active user adoption within initial deployment

Core System Capabilities

Geolocation-enabled defect reporting with photo attachments
Real-time work order status tracking dashboard
Integrated VoIP and messaging communication
User authentication with role-based access control
Push notifications for service updates

Technology Stack Requirements

React Native

Firebase

RESTful APIs

System Integration Needs

Existing SESCOM service management platform
Customer relationship management (CRM) system
Mobile device telephony APIs

Operational Requirements

Cross-platform compatibility (iOS/Android)
24/7 system availability with 99.9% uptime SLA
GDPR-compliant data security measures
Scalable architecture for 1000+ concurrent users
Sub-second response times for core transactions

Operational Efficiency and User Experience Improvements

Implementation of mobile-first service management is projected to reduce defect resolution times by 50% while maintaining 500+ active users. The solution will enable real-time service tracking from any location, improve communication efficiency through integrated contact channels, and provide comprehensive visibility into service request status throughout the entire facility management lifecycle.