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Development of a Cross-Platform Mobile Application for Enhanced Parcel Management and Customer Engagement

supercharge.io

Logistics

eCommerce

Retail

Challenges in Digital Parcel Management

Customers faced difficulties managing parcels due to fragmented communication, inability to track packages across multiple email accounts, challenges locating parcel lockers, and lack of real-time updates. Existing solutions failed to provide a unified, intuitive interface for managing deliveries and fostering customer trust.

About the Client

A leading European parcel service provider seeking to enhance digital customer experience through innovative technology solutions.

Objectives for Digital Parcel Solution

Create a cross-platform mobile application for seamless parcel tracking and management
Implement multi-email integration for consolidated package visibility
Enhance locker location accessibility with visual aids and descriptions
Establish real-time communication channels for delivery updates
Design scalable architecture for future feature expansion

Core System Functionalities

Multi-email account integration for package tracking
Interactive parcel locker maps with photos and location descriptions
Push notifications for parcel status updates
In-app delivery rating system with feedback collection
Future-ready architecture for payment integration and GPS-based tracking

Technology Stack Requirements

Kotlin Multiplatform

Swift

React

Azure Active Directory B2C

System Integration Needs

Parcel tracking systems API
Payment gateway (for future implementation)
GPS mapping services
Notification services (FCM/APN)

Non-Functional Requirements

Cross-platform compatibility (iOS/Android)
Real-time data synchronization
Enterprise-grade security with B2C authentication
Scalable infrastructure for regional expansion
High-performance UI with offline capabilities

Expected Business Impact of Enhanced Parcel Management

The solution is projected to increase customer satisfaction scores by 30%, reduce delivery-related support inquiries by 40%, and boost app adoption rates across Central and Eastern Europe. Future feature expansions will enable new revenue streams through premium delivery services while strengthening GLS's market leadership position.