Development of a Cross-Platform Automotive Customer Notification and Service Application

The client faces limitations with their primary web platform in providing timely, automated notifications for vehicle recalls and essential maintenance, increasing legal liability risks, compromising customer safety, and restricting dealer-customer interaction. Additionally, they require a scalable, secure, and cost-effective mobile solution to manage customer data, schedule services, and expand their service offerings.

A mid to large-sized automotive dealership network seeking to enhance customer engagement, automate recall notifications, and streamline roadside assistance services through a mobile application.

• Implement a cross-platform mobile application to enable automatic notifications for vehicle recalls and maintenance needs.
• Achieve secure user authentication with biometric verification layered with server validation to minimize security risks.
• Establish a modular system architecture supporting easy addition, removal, or modification of features without impacting core functionality.
• Integrate with official vehicle manufacturer databases to facilitate automated alerts for essential vehicle services such as oil changes and tire replacements.
• Optimize data management by implementing lightweight, secure, and cost-effective local database solutions like SQLite.
• Expand customer and dealer base significantly, aiming for targeted growth metrics in terms of client retention and service offerings.

• Customer Information Management – Centralized handling of client and vehicle data.
• Customer Service Access – Facilitates easy communication and support.
• Sales Contacts Access – Quick retrieval of dealer contact information.
• Roadside Assistance Membership Management – Enrollment and renewal functionalities.
• Recall Notifications – Automated, reliable alerts for vehicle system errors or manufacturer recalls.
• Service Scheduling Modules – Including four-wheel alignment, fuel induction, cabin air filter replacement, and nitrogen tire inflation.
• Secure Biometric Authentication – Dual-layer verification with server-side validation to enhance security.

• Official vehicle manufacturer databases for vehicle information and service alerts
• Existing CRM systems for client data synchronization

• High security standards with 92% improvement over traditional methods
• Performance optimized to handle real-time notifications and scheduling without delays
• Scalability to support expanding dealer and customer base with targeted growth percentages
• Reliability ensuring near 100% uptime for critical notifications and services

The deployment of this cross-platform mobile application is expected to significantly increase the dealership network by at least 60%, grow the customer base by over 50%, and reduce legal liability risks by approximately 80-85%. Additionally, enhanced security measures aim for a 92% improvement, fostering greater customer trust and operational efficiency, ultimately driving business growth and customer satisfaction.