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Development of a Content Management Platform for Educational Collaboration

miquido.com

Education

Information technology

Business services

Problem Statement

Inefficient task distribution and workload management for expert contributors led to delayed response times and suboptimal utilization of human resources in addressing student queries.

About the Client

A knowledge-sharing platform connecting students and subject matter experts to facilitate homework assistance and academic collaboration.

Project Objectives

Reduce average response time for student questions by 50%
Increase expert contribution efficiency by 100% over initial benchmarks
Implement real-time workflow monitoring capabilities
Save 3+ hours of weekly administrative time per expert user

Functional Requirements

Dynamic task assignment algorithm for query distribution
Time tracking and productivity dashboard
Expert availability scheduling system
Quality control workflow with feedback loops
Real-time analytics for workload distribution

Preferred Technologies

Golang

React

Cloudflare

Google Analytics

Required Integrations

User authentication system
Notification service
Payment processing for expert contributions
Third-party analytics platforms

Non-Functional Requirements

Support 150 million monthly active users
Ensure GDPR and COPPA compliance for educational data
Maintain 99.9% system uptime during peak academic periods
Implement role-based access control for sensitive data

Expected Business Impact

Projected to enable 50% of questions to be answered within 24 hours, doubling the platform's contribution efficiency while reducing administrative overhead by 3 hours per expert weekly. The system will support scalable growth while maintaining compliance with educational data privacy regulations.