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The client faced significant challenges with manual ICHRA employee registration, bonus amount collection, and payment processing. These processes were inefficient, prone to errors, and lacked automation, leading to increased administrative overhead and potential security risks associated with handling sensitive employee data. Integration with existing banking systems and the need to accommodate diverse health insurance plans further complicated the process. Inconsistent communication, unclear requirements, and slow client review cycles also hindered development progress.
A leading fintech company specializing in banking payment services, expanding into employee benefits management solutions.
The platform is expected to significantly reduce manual effort, improve efficiency, minimize errors, enhance data security, and provide greater transparency and control over the ICHRA process. The automation of payment cycles and premium financing will lead to improved cash flow management. The system's scalability will support future growth, and the enhanced user experience will improve employee satisfaction. The integration with Docusign will streamline contract management and reduce administrative overhead. Improved data insights from Pardot integration will enhance marketing efforts.