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Development of a Comprehensive Digital Platform for Premium Confectionery Brand Engagement
  1. case
  2. Development of a Comprehensive Digital Platform for Premium Confectionery Brand Engagement

Development of a Comprehensive Digital Platform for Premium Confectionery Brand Engagement

silksoftwarehouse.com
Consumer products & services

Identified Challenges in Consumer Engagement and Digital Content Delivery

The client currently faces limitations in engaging consumers effectively online, lacking a centralized digital platform that offers interactive content, promotional activities, and brand inspiration. This hampers brand loyalty and reduces opportunities for consumer interaction with their products and campaigns.

About the Client

A globally recognized confectionery company specializing in high-quality pralines and chocolates, aiming to enhance digital engagement with consumers through interactive content and promotional campaigns.

Goals for Enhancing Digital Presence and Consumer Interaction

  • Create a robust digital platform to showcase product stories, DIY tips, and promotional content for the confectionery brand.
  • Implement interactive features such as contests and user-generated content to foster consumer engagement.
  • Establish a content management system that allows for easy updating and maintenance of promotional materials throughout the year.
  • Achieve higher consumer participation rates in digital campaigns, contributing to increased brand loyalty and sales.

Core Functional System Features for Consumer Engagement Platform

  • Content Management System (CMS) for creating, editing, and publishing promotional content and tips.
  • Interactive modules for consumer contests, polls, and user submissions.
  • Personalized user engagement features such as account creation and participation tracking.
  • Responsive design for access across desktops, tablets, and smartphones.
  • Analytics dashboard to monitor user interaction metrics and campaign effectiveness.

Preferred Technologies and Architectural Approach

CSS
HTML
WordPress as the CMS platform

External System and Service Integrations Needed

  • Third-party contest and poll plugins
  • Email marketing tools for campaign communication
  • Analytics services for tracking user engagement and content performance

Non-Functional Requirements Ensuring Platform Reliability and Performance

  • Scalability to support increasing user traffic during marketing campaigns
  • High performance with page load times under 3 seconds
  • Robust security measures to protect user data and prevent unauthorized access
  • Cross-browser compatibility and mobile responsiveness

Expected Business Outcomes and Digital Engagement Impact

The implementation aims to significantly boost consumer engagement with the brand's digital content, leading to increased user participation in contests and promotional activities. Expected measurable outcomes include increased site traffic, higher participation rates in interactive features, and enhanced brand loyalty, ultimately contributing to elevated sales and market presence.

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